Effective date: November 10, 2025
Thank You for using Mahjong Solitaire: Real Cash and all games and applications as listed in the Rules (collectively, the "Application”).
The Application is provided and maintained by VOLTAPE INTERACTIVE TECHNOLOGY LIMITED and Affiliates (hereafter referred to as "VOLTAPE GAMES” or "We” or "Us” or "Our”). Your Use of Our Application and of the Services provided through it or related to it are governed by, and subject to, these Terms and Conditions (the "Terms").
"Service" or "Services" means any of the Application or other products or services provided or offered by Us, including those described in these Terms, whether through a Website owned, maintained, or controlled by Us, through a social network, a mobile application, on a cellular telephone or otherwise.
By Using Our Application or Service You agree to abide by the Terms as set forth below. These Terms are between You, the User ("You” or "Your”) and Us, and govern Your access to and Use of the Application and all products and Services offered by Us.
Your access to and Use of the Application or Services is conditioned on Your acceptance of and compliance with these Terms as well as Your compliance with :
We do not represent that Our Application or Service is governed by or operated in accordance with the laws of all nations, or that Our Application or any portion of it is appropriate or available for Use in any particular location. If You choose to access Our Application or Use Our Services, You do so at Your own risk, and You are responsible for complying with all applicable laws, rules, and regulations in Your nation or territory.
The Terms set out the formal terms and conditions for Using and playing the games available through the Application or Services and constitute a binding agreement between You and Us. These Terms govern Your access and Use of the Application and Services.
Please read these Terms carefully before You decide whether to accept them. If You do not agree to these Terms, You may not access, browse, or Use the Application or Services, and should discontinue Your activities immediately. If You access Our Application, You are agreeing to these Terms.
1.1 Terms acceptance - By accepting, accessing, and/or using the Services, You acknowledge and affirmatively signify that:
1.2 Changes to the Terms - We reserve the right to amend or replace any part of these Terms, as well as the Privacy Policy, and AML Policy, without prior notice. You agree that We may notify You of any updated or new Terms by posting a notice on the website https://www.voltapegames.com/voltape/index.html or by posting a notice to Our applications and that Your continued use of the Services following the posting of revised Terms shall constitute Your agreement with those changes. We also reserve the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that We will not be liable to You or to any third party for any modification, suspension, or discontinuance of the Services.
2.1 Competitive Modes - The Services allow you to play and compete with other players in e-sport competitions ("Competitive Modes") through Matches and Contests.
2.2 Practice mode - Competitive Modes can be accessed for free in practice mode ("Practice Games"). You don't need an account to play a Practice Game, however, You are still bound by these Terms.
2.3 Cash games - Our Services also provide You with the option to play against other people in Competitive Modes requiring You to pay an entry fee ("Cash Games").
2.4 Eligible Jurisdictions - You acknowledge that various rules, regulations, and laws addressing sweepstakes, contests, and tournaments with entry fees and/or prizes may govern Your participation in competitions and that such laws are set up by each individual state, country, territory, or jurisdiction. The Cash Games accessible through the Services are only open to residents in jurisdictions listed on our Eligible Jurisdictions page. (the "Eligible Jurisdictions").
You must not access Our Cash Games or open an account from any other jurisdiction and in particular in a jurisdiction in which it is illegal for You to do so.
When You make a deposit, play a Cash Game, or ask for the withdrawal of earnings from Your VOLTAPE Games Account, it is Your responsibility to determine whether the State, country, territory, or jurisdiction where You are located is an Eligible Jurisdiction.
We no longer offer games where you can win real money if You are located in Maryland. However, if you are located in Maryland, you can play for fun by playing for Bonus Cash that cannot be redeemed for real money.
2.5 Personal location data - We reserve the right (but has no obligation) to monitor Your location. In the case where You make a deposit or play a Cash Game from a location outside the Eligible Jurisdictions, We may suspend Your account, terminate Your account and seize the funds held in Your VOLTAPE Games Account balance.
2.6 Competition cancelation - We reserve the right to cancel any Competitive Mode without notice and at Our sole discretion. We may, but are not required to, provide a refund for the cancelation of a pending Competitive Mode. Any decision to provide a refund is at Our sole discretion.
2.7 Matches - Depending on your jurisdiction, you may be able to enter into a Match involving between two (2) and one hundred (100) players for a limited period of time.
The number of players, the prize pool, and its distribution will be set in advance and communicated to players before they enter the Match and pay an entry fee.
The Matches are constituted through asynchronous random matchmaking between players who have chosen to play the same game.
Each user will be able to enter a given Match only once and subsequently cannot submit more than one score in a Match.
If the number of required players is not met 24 hours after the last player entry into the Match, the Match will be canceled and all entry fees refunded to the players.
The rewards granted to the different participants in a Match are calculated based on their ranking in the Match. Every entrant will be ranked based on the number of points scored during the game.
If all players within the Match get the same score, all players will be refunded their entry fee. Else, if multiple players - but not all, get the same score, the prize, if any associated with the ranking, will be equally distributed amongst tied players.
2.8 Contests - Depending on your jurisdiction, you may be able to enter into a Contest involving an unrestricted number of players for a limited period of time.
The number of players, the number of scores that can be submitted, the prize pool, and its distribution will be set in advance and communicated to players before they enter the Contest and pay an entry fee.
The rewards granted to the different participants in a Contest are calculated based on their ranking in the Contest. Every entrant will be ranked based on the cumulative number of points scored during the Contest. Please note that there is no tie in Contests. If multiple users get the same score, the highest ranking will be given to the first one who submitted their score.
If multiple users get the same score, the highest ranking will be given to the first one who submitted their score.
2.9 Score submission - You have one hour following the start of a Competitive Mode to submit Your score. A Competitive Mode will be considered forfeited if it has not been finished within an hour after the start of the game, or immediately if the application has been terminated, willingly or unwillingly, by the user.
2.10 Pause - If You willingly or unwillingly close the Competitive Mode, or open the control center before finishing a game, then the Competitive Mode will be put on hold (”Pause”) for the time it remains in the background of Your device. The maximum Pause duration and the maximum number of Pauses will be displayed in the App. After this maximum is reached, the game timer will automatically restart, even if You have not resumed their game.
2.11 Scoring - For detailed information about the rules and scoring system of each game available through Our applications, please see our Game Rules.
3.1 Skill - All users participating in the Contest will be presented with the exact same game, environment, and constraints. Only skill will allow a user to score better than their opponents and win a prize.
3.2 Matchmaking time - When entering a Competitive Mode, you expressly acknowledge and accept that the matchmaking mechanism used by VOLTAPE GAMES will try to match you with another player within a reasonable timeframe, but may not be always able to find the perfect match. In this regard, if no opponent has been found for a user, given a game and a Competitive Mode, the user will wait until someone with relevant characteristics has been found.
4.1 Prize definition - For all Competitive Modes, the number of winners, the prize(s), and any tie-breakers will be set on the home screen prior to the start of the game. Prizes can be:
4.2 Prize eligibility - Commercial enterprises and business entities are not eligible. Employees, independent contractors, officers, and directors of (i) VOLTAPE GAMES or its parent or affiliated companies, or (ii) any entity directly connected with the development, implementation, or marketing of the Competitive Modes, and the immediate family (spouse, parents, siblings, and children) or household members of each such employee are not eligible to win prizes.
4.3 Prize award - Within seven (7) days after the end of any Competitive Mode, the prize(s) for the Competitive Mode will be awarded to the winners. The prize shall be awarded by incrementally increasing the winners’ balance by the prize amount won. Prizes must be claimed in full. No assignment or transfer of prizes is permitted. No prize substitution is permitted except at VOLTAPE GAMES discretion. In case of win, You agree to Our use of Your name, likeness, and/or prize and entry information in any medium for purposes of advertising and trade without further compensation unless prohibited by law. Where lawful, the winner may be required to sign and return a publicity consent and liability release. Any such information collected shall be used solely in accordance with the Privacy Policy.
4.5 Prize notification - You must visit the Application in order to confirm if You are a winner. After the end of a game played in Competitive Mode, a leaderboard displaying the winners will be displayed. Winner notifications may be delivered as alerts on the leaderboard of the game that has been played and/or by push notification if You have enabled push notifications. VOLTAPE GAMES is not responsible for and shall not be liable for late, lost, misdirected, or unsuccessful efforts to notify winners.
4.6 Winner verification - You may be required to show proof of identification and/or proof that Your identification matches the information associated with the winning entry (both at the time of entry and at the time of verification of a winner). If You cannot be verified as eligible for a prize, then You will be deemed to have forfeited the prize. Upon forfeiture, VOLTAPE GAMES may, at its option and sole discretion, in accordance with any relevant applicable law, award the prize to another entrant.
4.7 Incident management - Without limiting the foregoing, VOLTAPE GAMES may modify, cancel, terminate, and/or suspend a game if, in Our sole opinion, an incident of any kind occurs to corrupt or impair the administration, security, integrity, fairness, or play (as intended) of a game, including without limitation:
In the event of a cancellation or termination pursuant to the aforementioned causes, Prizes may be awarded in any manner deemed fair and appropriate by VOLTAPE GAMES.
5.1 Registration - When You ask to open an account with VOLTAPE GAMES ("VOLTAPE Games Account"), You must provide correct personal details including:
(a) a unique username;
(b) contact information, such as Your date of birth, phone number, and email address;
(c) payment and billing information; and
(d) any other information We request on the account registration form.
You agree that all information and data that You provide to Us, either at the time You register for an Account or at any subsequent time, will belong to You, be truthful, accurate, and verifiable, and, by providing such information and data. You expressly consent to allow Us to submit the information and data to third-party providers for age verification, phone number verification, and other identification services to verify Your Account. We may need to collect certain other information from You in accordance with the Privacy Policy.
We require players to be at least twenty-one (21) years old to register an Account due to the cash prize nature of our competitions. The Application is not directed toward and is not intended for use by any person under twenty-one (21) years of age. We do not knowingly collect information about children under twenty-one (21). If You are under twenty-one (21) years of age, You are not permitted to register an account and may not submit any personal identifying information to Us.
5.2 Investigation - In order to play Cash Games and obtain prizes, You must create an Account and satisfy additional anti-money laundering procedures as defined in the AML Policy. We may seek to verify the information that You provide, and You have an affirmative obligation to assist Us with this process during the time You have an account with Us. We reserve the right, at any time and in its sole discretion, to investigate Your Account, including performing background checks and credit checks, in order to ensure compliance with these Terms and to ensure that no improper or illegal activity is or has taken place.
5.3 Multiple accounts - You are only permitted to have a single Account and may not Use or access multiple accounts at the same time. If We discover that You are using multiple accounts, we may terminate or suspend any or all duplicate Accounts.
5.4 Account security - You acknowledge and agree that Your Account is personal to You and that You are not entitled to transfer Your account to any other person. You shall not rent, sell or give away Your Account Information. You are responsible for keeping Your Account information secure, secret, and confidential. You shall not give Your Account Information to anyone else, nor allow anyone else to Use Your Account Information or otherwise jeopardize the security of Your account. You must immediately inform Us if You suspect that another person has obtained access to Your Account. You remain fully liable for any actions taken with respect to Your Account, regardless of whether these actions were taken by You or by an unauthorized third party that has gained access to Your Account. You are solely responsible for maintaining Your account or Using the Application, including without limitation, in-app purchases, whether or not authorized by You, and You agree to fully compensate Us for any losses or harm in case You fail to keep Your Account Information confidential, or if You share Your Account Information with a third party.
5.5 Employee policy - No VOLTAPE GAMES executives, managers, directors, employees, consultants, or agents, nor their relatives (e.g., spouse, partner, parent, child, or siblings) are authorized to open or hold a public playing Account or to compete against the public players. As an exception, some employees may be allowed to hold a public playing Account or to compete against public players only for testing purposes intended to improve Our Services experience. In such a case, the public player competing against an employee will be credited back and the employee will not receive any benefit from the Account.
5.6 Suspension - We also reserve the right to suspend or terminate Your Account if We have not received or do not have current and verifiable personal information. Without limiting the foregoing, if We, in Our sole discretion, find that You have violated these Terms, the Rules, We will permanently terminate Your Account. If You have had an Account that was previously terminated or You otherwise have had Your access to the Application or Services terminated, You will not be permitted to register for a new account or become a User without Our express consent, which We may withhold in Our sole discretion.
5.7 Account Deletion - You have the right to delete Your Account at any time. You acknowledge and agree that if You delete Your account, or if We delete Your account in accordance with these Terms, You will lose access to any data in Your account, including, but not limited to, Your game progress, any achievements or awards, any Virtual Items, and other data, information, content, and materials relating to Your account.
5.8 Monthly Maintenance Fee - If Your Account is inactive (i.e. You have not entered any Competitive Mode within the last one hundred and twenty (120) days), Your Bonus Cash will be forfeited and You will be charged a five (5) Dollars ($5.00 USD) Monthly Maintenance Fee ("Monthly Maintenance Fee”). The Monthly Maintenance Fee will be deducted from Your Account each month after Your Account becomes inactive and will continue until account reactivation. The Monthly Maintenance Fee will not be deducted from Your Account if there are no funds in Your Account. If Your Account has no funds and remains inactive for one (1) year, We reserve the right to terminate it.
6.1 Cash Games entry - To enter a Cash Game, We may require You to make an initial deposit and establish a positive balance on Your Account. The entry fee required to enter the Cash Game will be displayed before Your entry into the Cash Game that You wish to join. The Prize awarded to the Cash Game winners will also be displayed in advance.
6.2 Bonus Cash - We may grant You at Our sole discretion free "Bonus Cash” through Our Services. Bonus Cash can be used to enter Cash Games but cannot be withdrawn or used for any other service. When You play a Cash Game, one cent US Dollars (USD 0.01) of Bonus Cash will be used for every ten cents US Dollars (USD 0.10) spent on the Cash Game entry fee. If Bonus Cash is the only currency available in Your VOLTAPE Games Account, additional Bonus Cash will be needed to enter the Cash Game. When You win a Cash Game, any Bonus Cash that has been used to pay the entry fee will be returned to You and any additional winnings beyond Your entry fee will be paid into Your VOLTAPE Games Account in US Dollars. Bonus Cash is a Virtual Item, as described in paragraph 10 of these Terms.
We no longer offer games where you can win real money if You are located in Maryland. However, if you are located in Maryland, you can play for fun by playing for Bonus Cash prizes that cannot be redeemed for real money.
6.3 Payment Processors - You agree to allow Us to share any information provided during registration, or later, with payment processing companies ("Payment Processor"). You agree that VOLTAPE GAMES Cash and the Payment Processor reserve the right to refuse to process any payments to Us or from Us where either Us or the Payment Processor has reason to believe that You may be engaging in, or have engaged in fraudulent, unlawful, or improper activity, including activities related to money-laundering.
6.4 Deposits - To make a deposit into Your VOLTAPE Games Account, You will be required to submit valid payment information. We may require you to provide Your full name, address, and phone number, and You are required to keep this information updated. You must promptly notify Us of any changes to Your bank card, its expiration date, and/or Your billing address, or if Your bank card is blocked for any reason.
We are not liable for any loss caused by any international fees or any other payment fees imposed by a third party (such as your issuing bank or PayPal) in connection with the Services.
In addition, You understand that We may suspend or terminate Your VOLTAPE Games Account if a payment cannot be processed or is left unpaid. If such event occurs, You shall immediately remit to Us payment for such charge through an alternative payment method.
When You deposit money with a given payment method, You represent to Us that You are the authorized User of such payment information.
Any attempt to defraud Us or the Payment Processor using a bank card or other methods of payment, regardless of the outcome, or any failure by You to honor legitimate charges or requests for payment, will result in immediate termination of Your Account, forfeiture of Bonus Cash, and pursuit of civil litigation and/or criminal prosecution.
6.5 Chargebacks - Other than charges to Your Account, You agree to notify Us about any billing problems or discrepancies within thirty (30) days from the date they first appear on Your billing or credit card statement. If You do not bring such a problem or discrepancy to Our attention within this time frame, You hereby waive Your right to dispute such problems or discrepancies. You are responsible for and agree to reimburse Us for all reversals, chargebacks, claims, fees, fines, penalties, and other liabilities incurred by Us (including any costs and related expenses) that were caused by or arising out of payments that You authorized or accepted. If we incur any chargebacks, reversals or denial of payments or any loss suffered by Us as a consequence thereof due to causes attributable to You in respect of Your VOLTAPE Games Account, We reserve the right to charge You for the relevant amounts incurred. You acknowledge that any chargeback requests raised by any relatives or other individuals on your behalf will not be accepted. We may, at any time, offset any positive balance on Your account against any amounts owed by You to Us. These terms are in place to protect both you and us and to ensure that any chargeback requests are handled in a fair and timely manner.
6.6 Withdrawals - You may request a withdrawal of funds from Your available balance at any time from the Application settings. Withdrawals will be processed within four (4) Weeks after You supply all required documentation to Us as per the AML Policy. In particular, We may require You to provide valid proof of ID that matches the bank account holder’s name and matches the name and information provided during Account registration. The minimum amount of any withdrawal is defined the Application, and all withdrawals are subject to a processing fee, which will be displayed in the Application and deducted from the withdrawal amount. If You initiate a withdrawal of funds, Your Bonus Cash will be forfeited. All withdrawals are final and cannot be reversed. YOU BEAR THE ENTIRE RISK OF ENTERING THE CORRECT BANK ACCOUNT, DEBIT CARD, OR OTHER ACCOUNT INFORMATION INCIDENT TO A WITHDRAWAL; WE SHALL HAVE NO RESPONSIBILITY FOR YOUR ENTRY OF INCORRECT ACCOUNT INFORMATION.
6.7 Payment rejection - We reserve the right not to pay any withdrawals to You or to withhold any withdrawal if VOLTAPE GAMES believes it will be unlawful to do so, including in particular, under anti-money laundering or similar laws.
6.8 Refund policy - You acknowledge that the Application and related Services are consumed instantly when playing. You understand and agree that, except in limited circumstances where We are required to do so, or, where You have properly Informed Us that You bought a game in error, We do not provide returns or refunds. You understand and agree that We do not refund in-game bonuses or rewards once You have purchased them.
6.9 Taxes - You are solely responsible for notifying, recording, paying, and/or accounting to any relevant government, taxation, or other authority for any tax or other levy that may be owed or required on any award distributed to You or Your Account. Without limiting the foregoing, We may withhold from Your Account and/or from future awards any amount required to be withheld by applicable law, including amounts due in connection with Your failure to complete relevant tax documentation. Regardless, You remain solely responsible for paying all federal, state and/or other taxes in accordance with any applicable laws. Any award-related expenses, including but not limited to any federal, state, and/or local taxes, are Your sole responsibility.
7.1 General law compliance - You may Use the Application and/or Services only for lawful purposes. You shall be solely responsible for any content and activity of any kind that You make available by uploading, transmitting, sending, communicating, or otherwise through Our Application or Services.
7.2 Username and Avatar - Your Username and profile picture ("Avatar”) must not be obscene, lewd, slanderous, pornographic, improper, abusive, violent, insulting, indecent, threatening, or contain any harassing language of any kind or infringe any intellectual property right or other rights of a third party. We can require You to change Your Username, profile photo, or any other content submitted or uploaded, at its sole discretion. We retain the right to disable, suspend or terminate Your Account if You do not comply with its requirements.
7.3 User Content - You represent that all data, information, and communication, including without limitation any chat text, image, graphics, sound, video, tags, or other materials ("User Content”) that may be uploaded, transmitted, sent, communicated or otherwise made available through Our Application or Service by You shall remain accurate, complete and true. We do not guarantee that other Users/players will not copy or Use the ideas or information that You make available. If You have any information that You would like to keep confidential and/or do not want others to Use, do not make it available through the Application or Service. We have no responsibility to evaluate, Use or compensate You for any ideas or information You may choose to share or make available. When You Use the Application or Service, You acknowledge and agree that there may exist offensive, indecent, or otherwise objectionable material. We are not responsible for any User Content that is uploaded, transmitted, sent, communicated, or otherwise made available through Our Application or Service by You or other Users, is not responsible for monitoring the Application or Service, and assumes no obligation to modify, edit, remove or delete for inappropriate content or conduct and no obligation to modify, edit, remove or delete any inappropriate content. VOLTAPE GAMES does not pre-screen or monitor User Content and Users’ conduct. VOLTAPE GAMES does not guarantee the quality, accuracy, or integrity of User Content on Our Service. VOLTAPE GAMES cannot be held liable for any such User Content, including, but not limited to, errors, loss, or damage. Your Use of the Application or Service is at Your own risk.
We are not required to, although it may, regulate, monitor, and/or record Your interactions with the Application or Service, or communications (including without limitation chat text) when You are using the Service. We are not obliged to but is authorized to, review, monitor, prohibit, edit, remove, delete, disable access to or otherwise make unavailable any User Content without prior notice for any reason or for no reason at any time. By installing, Using, or otherwise accessing the Application or Service, You hereby provide Your irrevocable consent to such regulation, monitoring, and recording. You acknowledge and agree that You have no expectation of privacy concerning the transmission of any User Content, including, but not limited to, chat text or voice communications.
You are responsible for any User Content that You submit, and acknowledge and agree that no User Content that is uploaded shall violate Our Community Guidelines or shall be:
In exchange for Use of the Application or service, You hereby grant to Us a non-exclusive, transferable, sublicensable, royalty-free, worldwide license to use, reproduce, distribute, prepare derivative works of, display, and perform Your User Content in connection with the Service and our business, including for promoting and redistributing part or all of the Service. You retain all rights in and to Your User Content, and nothing in these Terms restricts any rights You may have to use and exploit Your User Content.
You also hereby grant to Us the right to use Your name, username, and likeness in connection with Your User Content and participation in competitions, subject to applicable privacy laws. You may terminate this license at any time by deleting Your User Content from the Service, provided that termination will not affect any rights or licenses granted prior to termination.
7.4 Access Rules - You represent and warrant to Us that You will not:
You acknowledge that We are not responsible for any damage, loss, or injury to You resulting from any improper or unauthorized access or Use of the Services by any third party.
7.5 Intellectual Property Infringement, Unauthorised commercial activity, Fraud, and Abuse - You shall not (and shall not permit any third party) to (a) take any action or (b) upload, submit, post, or otherwise distribute or facilitate distribution of any content or User submission on or through the Services that:
7.6 Damage to reputation - You warrant You will not commit any acts or display any conduct that damages or has the potential to damage Our’s or any of its affiliates’ reputation. We retain the right to judge whether a certain action is defamatory or damages its reputation and to take any measures, including the deletion of posts and/or terminating an Account.
7.7 Gambling Prohibition - Competitive Modes are games of skill, and may not be manipulated in a manner (or otherwise used) in conjunction with any form of gambling.
8.1 Breach Event - You accept that breach of any of the provisions hereunder shall entail, as We see fit, in its sole discretion, including without limitation:
8.2 Right to report - We reserve the right, at its sole discretion, to report any suspicious activity, including potential money laundering, or other illegal activity, and to transmit any information to the appropriate authorities without notice to You.
9.1 Use of Services on Devices - The Services are made available via Your mobile device. Your wireless service carrier’s standard charges, data rates, and other fees may apply. In addition, downloading, installing, or Using the Service may be prohibited or restricted by Your carrier and/or internet provider, and the Services may not work with all carriers or devices. By Using the Services, You agree that We may communicate with You regarding Your Use of the Services and Your Account by SMS, MMS, text message, or other electronic means to Your mobile device and that certain information about Your Usage of the Services may be communicated to Us in accordance with the Privacy Policy. In the event You change or deactivate Your mobile telephone number, access to Your Account may be suspended until Your VOLTAPE Games Account is updated accordingly.
9.2 License to use the Services - We hereby grant You a personal non-exclusive, non-transferable license to Use the Services to play Our games and install the Services on only one mobile device in accordance with these terms and conditions and the Rules. For clarity, the foregoing is not intended to prohibit You from installing and backing up the Services on another device on which You also agreed to these Terms.
9.3 Distribution Channels - The Application or Services are made available through distribution channels, including the Apple App Store and the Google Play Store ("Distribution Channels"). If You download the Application or Services through a Distribution Channel, You may be subject to additional terms of the Distribution Channel. To the extent that You utilize any third-party products and services in connection with Your Use of the Services, You agree to comply with all applicable terms of any agreement for such third-party products and services. With respect to the Services as made available for Your Use in connection with an Apple-branded product (the "Apple-Enabled Software"), in addition to the other terms and conditions set forth in these terms and conditions, the following terms and conditions apply:
10.1 Earning Virtual Items - The Services may include an opportunity to earn or obtain virtual in-game currency, including but not limited to virtual coins, points, credits, stars, bonuses, collectibles, gems, and/or chips all for Use in the Services ("Virtual Items"). Virtual Items can be either won or obtained within the Services. Virtual Items are licensed to You by Us for Your personal Use through the Services, subject to the limitations and other terms set out in detail below.
10.2 Limitation of use of Virtual Items - Virtual Items can never be redeemed or cashed out for money, goods, or any other item of monetary value from Us or any other party. You understand that You have no right or title in the Virtual Items appearing or originating in any of the Services or any other attributes associated with an account or stored on the Services. Your acquiring of Virtual Items is final and is not refundable, transferable, or exchangeable, except at Our sole discretion. We may forfeit Your Virtual Items at Our sole discretion. You may not transfer, purchase, sell, or exchange Virtual Items except as permitted from within the Services. You may not attempt to sell, give or trade anything that appears or originates in the Services unless otherwise expressly authorized by Us in writing.
10.3 Prohibition to commercialize Virtual Items - Accordingly, You may not sublicense, trade, sell or attempt to sell in-game Virtual Items, or exchange Virtual Items for value of any kind outside of the Services, without Our written permission. Doing so is a violation of these Terms and may result in the termination of Your VOLTAPE Games Account and/or legal action taken against You, any such transfer or attempted transfer is prohibited and void. Other than a limited, personal, revocable, non-transferable, non-sublicensable license to Use the Virtual Items with the Services, You have no right or title in or to any such Virtual Items appearing or originating with the Services, or any other attributes associated with the Use of the Services or stored within the Services. We retain the right to manage, regulate, control, modify and/or eliminate Virtual Items at its sole discretion, and We shall have no liability to You or anyone for the exercise of such rights. Prices and availability of Virtual Items are subject to change without notice. In addition to the foregoing, We may selectively remove or revoke Virtual Items associated with Your account at its sole discretion.
10.4 Prohibition of Virtual Items by jurisdiction - Virtual Items may only be held by legal residents of countries or states where access to and Use of the Services are permitted. Virtual Items may only be acquired or awarded from Us or through means We provide on the Services or otherwise expressly authorize. We do not recognize any purchases or transfers made outside of the Service on any other platform or e-commerce Website, and shall not be liable for any claims or damages caused to the Users with respect to Virtual Items purchased or obtained from third parties, and not through the means provided within the Services.
10.5 Absence of Compensation for unused Virtual Items - You acknowledge that We are not required to provide a refund for any other reason and that You will not receive money or other compensation for unused Virtual Items when a VOLTAPE Games Account is closed, whether such closure was voluntary or involuntary. All Virtual Items are forfeited by You if Your account is terminated or suspended for any reason, in Our sole and absolute discretion, or if the Services are no longer available. If Your VOLTAPE Games Account is terminated, suspended, and/or if any Virtual Items are selectively removed or revoked from Your VOLTAPE Games Account, no refund will be granted, no Virtual Items will be credited to You or converted to cash or other forms of reimbursement.
11.1 Maintenance - You accept that You are solely responsible for the supply and maintenance of all the computer equipment and telecommunication network and internet access services that You use in order to access the Services, including mobile devices (hereafter referred to as "Devices”). We will not be liable for any losses caused to You by any failure of Your mobile, computer equipment, telecommunications network, and/or internet access. It is Your responsibility to protect Your system from all computer viruses and We shall not be held responsible for any losses incurred in relation to any viruses.
11.2 Security disclaimer - We do not guarantee that the games are entirely secure and exempt from error or that they will always be available.
11.3 Devices disclaimer - We do not warrant that the Services will work on all Devices. You are solely responsible for obtaining and maintaining compatible Devices necessary to access and use the Services, as updated from time to time.
11.4 Updates - We shall use Our best efforts to inform users of any necessary implemented or upcoming updates that will be launched on Our Services.
12.1 Report of Complaint - You and We agree any dispute, claim or controversy arising out of or relating in any way to the Our Application, Services and Content, including, but not limited to, Our Application, Our Content, products, Services, and User interfaces, Our Privacy Policy and/or Our privacy practices generally, these Terms, and this Arbitration Agreement shall be determined by binding arbitration.
YOU AGREE THAT, BY AGREEING TO THESE TERMS, THE U.S. FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS AGREEMENT, AND THAT YOU AND WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS OR PRIVATE ATTORNEY GENERAL ACTION.
This arbitration provision shall survive termination of these Terms.
12.2 Informal Resolution - Prior to initiating arbitration, You must first raise Your complaint with the customer support team using the following details:
voltapegame@126.com ("Informal Resolution"). If the parties do not reach an agreed-upon solution within ninety (90) days from the time the informal dispute resolution is commenced (the first date You first contacted customer support), then either party may initiate binding arbitration (see Section 11) as the sole means to formally resolve all claims and disputes between them. To the extent permitted by applicable law, any dispute must be filed within one year from the date Informal Resolution was commenced or such claim is barred.
12.3 Class/Collective/Representative/Private Attorney General Waivers - YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both You and We agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class, collective, or representative proceeding. If any court or arbitrator determines that the class, collective, or representative action waiver set forth in this Section is void or unenforceable for any reason or that arbitration can proceed on a class, collective, or representative basis, then the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.
13.1 Initiation of Arbitration - If the parties do not reach an agreed-upon solution within ninety (90) days from the time the informal dispute resolution is pursued as discussed in Section 10.2 above, then either party may initiate binding arbitration as the sole means to formally resolve all claims and disputes between them, subject to the terms set forth below:
This arbitration provision is made pursuant to a transaction involving interstate commerce, and the Federal Arbitration Act shall apply to the interpretation, applicability, enforceability, and formation of the agreement to arbitrate notwithstanding any other choice of law provision contained herein. The arbitration provisions shall survive termination, if any, of this agreement. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of the agreement to arbitrate, including without limitation any claim that all or any part of this agreement to arbitrate is void or voidable, or whether a claim is subject to arbitration. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
If the value of the relief sought is $10,000 or less, You or VOLTAPE GAMES may elect to have the arbitration based solely on written submissions, which election shall be binding on You and VOLTAPE GAMES, subject to the arbitrator’s discretion to require an in-person hearing. The arbitrator’s award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
The parties understand that, absent this mandatory provision, they would have the right to sue in court and have a jury trial, to the extent allowed by law. The parties further understand that, in some instances, the costs of arbitration could exceed the costs of litigation and the right to discovery may be more limited in arbitration than in court.
Notwithstanding the parties decision to resolve all disputes through arbitration, as an exception to resolving all disputes through binding arbitration, to the extent that a dispute arises from:
13.2 Opt-Out - You have the right to opt-out and not be bound by the binding arbitration provisions set forth herein by sending written notice of Your decision to opt-out to the following address voltapegame@126.com. The notice must be sent within thirty (30) days of the earlier of Your first download of the applicable Application or Your commencing Use of the Application or Service. Your request will only be effective and enforceable if You can prove the request was properly sent to the correct email address within the applicable 30-day deadline. Otherwise, You shall be bound to arbitrate disputes in accordance with the terms of Section 11. If You opt-out of these arbitration provisions, We also will not be bound by arbitration provisions set forth herein.
13.3 Governing Law and Jurisdiction - If you reside or use our Services in the U.S, you agree the laws of the United States of America and the laws of the State of California, without regard to any principles of conflicts of laws, will govern these Terms, Your Use of the Application, and all matters relating to Your access to, and/or Use of, the Application or Service, including all disputes between You and Us. All claims or disputes arising out of or relating to this agreement and the Terms (including their interpretation, formation, performance, and breach), the Privacy Policy, the Application, and/or Your Use of any of the Application or Service shall be subject to and governed in all respects by the laws of the United States of America and the laws of the State of California. You and We irrevocably consent to the exclusive jurisdiction and venue of state or federal courts in Los Angeles County, California to resolve any claims or disputes that are subject to exceptions to binding arbitration as set forth above, or otherwise determined not to be arbitrable.
Otherwise, for any dispute not subject to arbitration, these Terms shall be governed by and construed in accordance with the French law, without regard to conflict of law principles thereof. You hereby consent to the exclusive personal jurisdiction and venue of Paris, France.
14.1 Accessibility - The Application may be accessible internationally. However, some of its features or functions may not be assessable or appropriate for Use and/or may not be available to all persons or in all geographic locations. We make no representation that the Application or Our Content or Services are appropriate or authorized for Use in all countries, states, provinces, counties, localities, or any other jurisdictions. Your access and Use of the Application may not be legal in Your jurisdiction. If You choose to access, browse or Use the Application, You do so on Your own initiative and at Your own risk, and You are responsible for compliance with all applicable laws if, and to the full extent that, such laws and restrictions are applicable.
14.2 As Is - THE APPLICATION, INCLUDING ALL SERVICES, CONTENT, FUNCTIONS, AND MATERIALS, IS PROVIDED "AS IS” AND "AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES WITH RESPECT TO ANY UPTIME OR UNINTERRUPTED ACCESS, THE AVAILABILITY, ACCURACY OR USEFULNESS OF ANY OR ALL SITE CONTENT, OR ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. WE DO NOT WARRANT THE SITE OR ITS CONTENTS AND/OR SERVICES WILL BE TIMELY, SECURE, UNINTERRUPTED, OR OPERATED FREE OF DELAYS IN TRANSMISSION, FAILURE IN PERFORMANCE, COMPUTER VIRUSES, INACCURACIES, ERRORS, OR DEFECTS. YOU USE THE SITE AT YOUR OWN RISK. WE ALSO ASSUME NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR ANY DAMAGES TO OR VIRUS(ES) THAT MAY INFECT ANY USER’S COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF ANY USER’S ACCESS TO, BROWSING, OR USE OF THE SITE OR THE DOWNLOADING OF ANY CONTENT ON THE SITE. USERS ARE SOLELY RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND VIRUS CHECKS (INCLUDING ANTI-VIRUS, REGULAR SYSTEM UPGRADES, AND OTHER SECURITY CHECKS AND MEASURES) TO SATISFY THEIR PARTICULAR REQUIREMENTS FOR THE ACCURACY AND SECURITY OF DATA INPUT AND OUTPUT. NO ADVICE, RESULTS, OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY ANY USER FROM US OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimers may not apply to You based on where You reside or access Our Application.
14.3 Limitations - EXCEPT AS SET OUT BELOW, UNDER NO CIRCUMSTANCES, INCLUDING ANY BREACH OF CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE ARISING UNDER ANY OTHER LEGAL OR EQUITABLE THEORY WILL WE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT ARISE OUT OF OR IN CONNECTION WITH THE USE OF OUR APPLICATION OR SERVICES OR INABILITY TO USE OUR APPLICATION OR SERVICES, OR FOR ANY CONTENT, ERRORS OR OMMISSIONS, INFORMATION, INVESTIGATION, INTERRUPTION, SECURITY BREACH, VIRUS, OR SOFTWARE ISSUE OR MALFUNCTION RELATED TO THE APPLICATION OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF FORESEEN. Some states or jurisdictions do not allow the exclusion or limitation of consequential or incidental damages and, in such states or jurisdictions, Our liability shall be limited to the fullest extent permitted by law.
14.4. Monetary Limit - In no event shall Our total liability to any User for all damages, losses, and causes of action exceed the amount You paid to Us during the three (3) months preceding the claim. You acknowledge and agree that, if You have not paid anything to Us during this time period, Your sole remedy (and Our exclusive liability) is for You to stop Using the Application and Service and cancel Your Account.
14.5 Injunctive Relief - You acknowledge that the rights granted and obligations made to Us under these Terms are of a unique and irreplaceable nature, the loss of which shall irreparably harm Us and which cannot be replaced by monetary damages alone so that We shall be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety or proof of damages) in the event of any breach or anticipatory breach by You.
You irrevocably waive all rights to seek injunctive or other equitable relief, or to enjoin or restrain the operation of the Application, exploitation of any advertising or other materials issued in connection therewith, or exploitation of the Service or any content or other material Used or displayed through the Application.
You acknowledge and agree to indemnify, defend and hold Us and Our members, managers, directors, officers, employees, affiliates and related parties, direct and indirect subsidiaries, representatives, predecessors, successors, agents, assigns, insurers, and attorneys harmless from any claim, demand, damages or other losses, including reasonable attorneys’ fees, asserted by any third party resulting from or arising out of Your Use of the Application or Services, or any breach by You of the Terms.
16.1 License - VOLTAPE GAMES and its distributors, vendors, contractors, licensors and/or licensees are the exclusive owners or licensees of all the content and materials on the Application (the "Content”) and of all related intellectual property rights therein, including, but not limited to, all copyrights, moral rights, trademarks, trade secrets, trade names, and all other proprietary rights, and patent rights. Content includes, but is not limited to, titles, computer codes, texts, graphics, images, arts, sounds, music, video, audio and/or audiovisual effects and combinations, interactive content, recording of gameplay made Using the Application, software, feedback, comments, communication, suggestions and any other material, look-and-feel, design, layout, organization, presentation, User interface, navigations and stylistic convention of the site. All rights not expressly granted to You herein are reserved by Us.
16.2 Commercial use - As long as You are in compliance with these Terms, We provide You a non-exclusive, personal, non-transferable, revocable limited license to the Application or Services only for Your personal private non-commercial, entertainment Use (excluding any related object or source code). You must exercise this license in accordance with these Terms and You are not authorized to Use the Application for any other purpose.
16.3 Content protection - You must not copy, reproduce, republish, redistribute, modify, license, sublicense, distribute, transmit, display, perform, publish, reverse engineer, create derivatives based on the Application or any part of Our Application, create or make available to the public any work related to Our games, or otherwise exploit, through any means or media, any of the Application’s Content.
16.4 No Ownership - You acknowledge and agree that You shall have no right, title, or interest in any of Our Application, including without limitation any content that appears in the Application, accounts, Virtual Items, or Bonus Cash, other than the license granted to You by these Terms. You do not acquire any ownership interests in any Application Content by accessing, browsing, or otherwise using the Application.
17.1 Termination of Account by User - We can, upon User request, delete an Account. Such a request must be sent to voltapegame@126.com. Once a request is received and confirmed, We will delete all User information, except for the information that We are legally obliged to retain or which may be necessary for establishing, exercising, or defending legal. After an account is deleted, the User will not be able to recreate an Account with VOLTAPE GAMES. Immediately upon termination of Your Account, all licenses, and rights granted to You under these Terms automatically terminate. If You choose to close Your Account, any funds in your Account will be forfeited. If You want to withdraw funds from your Account before closing it, You must request to do so prior to terminating Your Account.
17.2 Termination of Services by VOLTAPE GAMES - We reserve the right, at any time and from time to time, temporarily or permanently, with or without notice, in whole or in part, to:
If that happens, We are not required to provide refunds, benefits, or other compensation to players in connection with discontinued elements of the Services or for Virtual Items previously awarded or purchased. If We unilaterally suspend or terminate your Account due to a violation involving fraud, illegal behavior, or cheating (as determined in Our sole discretion) of these Terms, funds in your Account may be forfeited and not returned to you. You agree that We will not be liable to You or to any third party for any modification, suspension, or discontinuance of the Services, in whole or in part. Your continued Use of the Services after such changes will indicate Your acceptance of such changes in the Services and in these Terms.
17.3 Termination in case of violation of Terms - Notwithstanding any of the above, We may, at its sole discretion, permanently or temporarily terminate, suspend, or otherwise refuse to permit Your access to the Application or Services without notice.
17.4 Survival - Upon termination of Your account, for any reason, You continue to be bound by these Terms.
The Terms and the policies and agreements incorporated herein by reference, as amended, constitute the entire agreement between You and VOLTAPE GAMES. In the event of a conflict with any incorporated agreement, these Terms shall control. These Terms supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between You and Us, with respect to Your Use of the Application and all matters relating to Your access to, and/or Use of, the Application or Services. If any part of the agreement is held by a court of law to be invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect the original intentions of the parties, and the remaining portions shall remain in full force and effect.
You may not transfer, assign, sub-license, or pledge in any manner Your account or any of Your rights or obligations under these Terms. We may transfer, assign, sub-license, or pledge in any manner any of its rights and obligations under these Terms to any subsidiary, affiliate, or successor thereof or to any third party, without notifying You or receiving Your consent.
You acknowledge that these Terms and all documents incorporated by reference have been drafted in English. If any of the agreements are translated into another language, the English language text shall in any event prevail.
Should there be any question of Your compliance with these Terms, We may request, and You must provide, any information, documentation or releases necessary to prove such a fact.
No party, nor any of the parties’ respective attorneys, shall be deemed the drafter of this agreement for purposes of interpreting any provision hereof in any judicial or other proceedings that may arise between the parties. The headings in these Terms are for reference only and do not affect the interpretation of this agreement. You hereby waive any and all defenses resulting from the fact that these Terms are in electronic form and the acknowledgment of an agreement to said Terms does not require the physical signature of the parties to be binding and in effect. Any failure on the part of VOLTAPE GAMES to exercise any rights or provisions under these Terms shall not constitute a waiver or relinquishment of such rights or provisions. Any waiver of any right or provision of these Terms must be express and in writing.
Should there be any Act of God or other force majeure, including but not limited to war, terrorist act, civil or military action, embargo, riot, strike, fire, flood, accident, energy shortage, pandemic or public health emergency, cyberattacks, or widespread internet service disruptions, or any other cause outside of Our reasonable control, We shall not be liable for any delay or failure in Application provision. We will use reasonable efforts to resume normal service as quickly as possible.
24.1 Third-party application - We may link to third-party services or Websites (including without limitation advertisements served by third parties) and/or the third-party services may be made available to You via Application. You understand that We make no promises regarding any content, goods or services provided by such third parties and We do not endorse the same. We are also not responsible to You in relation to any losses or harm caused by such third parties. Any charges You incur in relation to those third parties are Your responsibility. You understand that when You provide data to such third parties You are providing it in accordance with their terms and conditions and privacy policy (if any) to which We are not a party.
24.2 No third-party beneficiary - Except as explicitly provided herein, nothing contained in these Terms is intended or shall be construed to confer upon any person (other than the parties hereto) any rights, benefits, or remedies of any kind or character, or to create any obligations or liabilities of a party to any such person.
If You have any questions about these Terms or the Services in general, please contact Us at voltapegame@126.com. Subject to the content of Your inquiry, We may request that You provide additional information in order to allow the appropriate handling of Your inquiry.